GOTCHA! Smart ID Collar - Matrix 2.0 Black

The Matrix 2.0 GOTCHA! Smart ID collars are the perfect daily companion for your four-legged friend and you. In the dark, the reflective seams attract attention, and the trendy "tone on tone" look is an eye-catcher in daylight. Our collars not only score with design and comfort but also with safety.

Each of our collars has an integrated GOTCHA! tag with an individual QR code. In our exclusive and free GOTCHA! Lost & Found App, you can create a profile for your pet, ensuring that the person who scans the tag receives all the necessary information to quickly reunite you. Additionally, the app provides the geolocation of the finder during the scanning process, allowing you to head straight to your pet.

All collars are made of a robust, subtly embossed polyester side and a soft, snug neoprene side. Due to the material selection, the collars are ultra-light and particularly comfortable for your dog to wear. They also feature a safety ring to prevent escape during the putting on and taking off the collar. The size is continuously adjustable thanks to the slider.

With the GOTCHA! Smart ID Matrix 2.0 collars, you are well-equipped for your next adventure together.

1. Is the collar a tracking device? 
   No, the GOTCHA! Tag is not a tracking device. Tracking devices are much bigger, heavier, need batteries and cost additional fees.
    
2. How does the GOTCHA! Tag work? 
   There is an individual QR code on every tag. You can save all necessary information (your contact, your dogs name/allergies/cammands aso.) in the GOTCHA! App and whenever your dogs GOTCHA! Tag gets scanned the finder will have access to all informtaion you added and you will see the finders GEO location in the app. 
    
3. How do I wash the collar best? 
   Machine wash, 30° C, no tumble drying 

National Delivery Germany

• Delivery in Germany is FREE for purchases over Euro 29.90. For other orders, Euro 4.90 shipping cost will apply.
• While we dispatch your order within 24 hours (subject to availability), the average shipping time is 1-3 working days.
• We use DHL and you will receive an e-mail confirmation when your parcel has been dispatched.

International Delivery

• Standard delivery inside the EU is FREE for purchases over Euro 50.00. For other orders, Euro 9.90 shipping cost will apply.
• Standard delivery for the rest of the world is Euro 20.00. Please notice that a minimum order value of Euro 50.00 is required.
• International Delivery Charges differ for Retail shop owners. Please contact us for delivery charges.
• We use DHL for standard deliveries internationally.
• While we dispatch your order within 24 hours (subject to availability), the average shipping time is 10 - 14 days depending on the country you live in.
• In your e-mail confirmation you will find the tracking number of your parcel so you can track and trace it anytime.

Customs and Import Charges

• Depending on the country you live in, custom or import duties may arise. These charges have to be paid by the recipient of the parcel.
• Please contact your local customs for these charges, so you are not surprised by charges you were not expecting.

Delivery address

Your delivery address can be different from your billing address. So if it is more convenient to deliver to your work address or neighbor, not a problem. But we can not deliver to PO boxes for security reasons.

Order status

You will receive an e-mail to let you know that we received your order and you will receive another confirmation, once the order is dispatched. This will also provide you the information to track the parcel.

Return

If you want to return one or more items, please follow these three steps:

1. Please place the item(s) you wish to return along with the delivers note in a box. 
2. Ensure the package is properly stamped and send it with a shipping company of your choice to the following address:
   LOGISTIK SERVICE NORD e.K. 
   c/o Max & Molly Urban Pets
   Werkstraße 8 
   24955 Harrislee 
   Germany
   

Exchange

If you need a different size or design, please return the unsuitable item for a refund and place a new order.

To return one or more items, please follow these three steps:

1. Please place the item(s) you wish to return along with the delivers note in a box. 
2. Ensure the package is properly stamped and send it with a shipping company of your choice to the following address:
   
   
3. LOGISTIK SERVICE NORD e.K. 
   c/o Max & Molly Urban Pets 
   Werkstraße 8 
   24955 Harrislee 
   Germany

Incorrect or faulty item in the parcel

Customer satisfaction is our highest goal. If we happen to make a mistake, please contact our customer service straight away to resolve any issue.

Please have the following information ready so we can look into it:

• Order number
• The item you meant to receive
• The item you received incorrectly or the item that is faulty
• A description of the fault

We will advise you how to proceed with the return.

Refund

You will receive the refund through the same payment method the purchase was made with.