Air Vest Dog Harness - Matrix 2.0 OCEAN

The dog harness Air vest with our Gotcha! Smart ID tag is ideal for small and medium-sized dogs and combines high wearing comfort with our eight modern Matrix 2.0 trend colors.

Each of our Air vest harnesses for dogs has an integrated GOTCHA! Pendant with an individual QR code. In our exclusive and free GOTCHA! Lost & Found app allows you to create a profile for your four-legged friend and ensure that the finder who scans the trailer receives all the information they need to reunite you quickly. The finder's geolocation will also be sent to you during the scanning process, so you can get on your way straight away.

Made of hypoallergenic, quick-drying, extra soft padded neoprene in absolutely light mesh material, your dog will attract everyone's attention. Even in the dark, because the seams are reflective and thus offer more safety through better visibility.

With this sporty all-rounder you are well prepared for the next adventure.

Is the harness a GPS tracking device?

No, the GOTCHA! Tag is not a GPS tracking device. Tracking devices are much bigger, heavier, need batteries and mostly require additional (monthly) fees.

How does the GOTCHA! Tag work?

There is an individual, unique QR code on every tag. You can save all necessary information (your contact, your dogs name/allergies/cammands aso.) in the GOTCHA! App. Whenever your dog's GOTCHA! Tag gets scanned the finder will have access to all informtaion you added and you will see the finders GEO location in the app. 

National Delivery Germany

• Delivery in Germany is FREE for purchases over Euro 29.90. For other orders, Euro 4.90 shipping cost will apply.
• While we dispatch your order within 24 hours (subject to availability), the average shipping time is 1-3 working days.
• We use DHL and you will receive an e-mail confirmation when your parcel has been dispatched.

International Delivery

• Standard delivery inside the EU is FREE for purchases over Euro 50.00. For other orders, Euro 9.90 shipping cost will apply.
• Standard delivery for the rest of the world is Euro 20.00. Please notice that a minimum order value of Euro 50.00 is required.
• International Delivery Charges differ for Retail shop owners. Please contact us for delivery charges.
• We use DHL for standard deliveries internationally.
• While we dispatch your order within 24 hours (subject to availability), the average shipping time is 10 - 14 days depending on the country you live in.
• In your e-mail confirmation you will find the tracking number of your parcel so you can track and trace it anytime.

Customs and Import Charges

• Depending on the country you live in, custom or import duties may arise. These charges have to be paid by the recipient of the parcel.
• Please contact your local customs for these charges, so you are not surprised by charges you were not expecting.

Delivery address

Your delivery address can be different from your billing address. So if it is more convenient to deliver to your work address or neighbor, not a problem. But we can not deliver to PO boxes for security reasons.

Order status

You will receive an e-mail to let you know that we received your order and you will receive another confirmation, once the order is dispatched. This will also provide you the information to track the parcel.

Return

If you want to return one or more items, please follow these three steps:

1. Please place the item(s) you wish to return along with the delivers note in a box. 
2. Ensure the package is properly stamped and send it with a shipping company of your choice to the following address:
   LOGISTIK SERVICE NORD e.K. 
   c/o Max & Molly Urban Pets
   Werkstraße 8 
   24955 Harrislee 
   Germany
   

Exchange

If you need a different size or design, please return the unsuitable item for a refund and place a new order.

To return one or more items, please follow these three steps:

1. Please place the item(s) you wish to return along with the delivers note in a box. 
2. Ensure the package is properly stamped and send it with a shipping company of your choice to the following address:
   
   
3. LOGISTIK SERVICE NORD e.K. 
   c/o Max & Molly Urban Pets 
   Werkstraße 8 
   24955 Harrislee 
   Germany

Incorrect or faulty item in the parcel

Customer satisfaction is our highest goal. If we happen to make a mistake, please contact our customer service straight away to resolve any issue.

Please have the following information ready so we can look into it:

• Order number
• The item you meant to receive
• The item you received incorrectly or the item that is faulty
• A description of the fault

We will advise you how to proceed with the return.

Refund

You will receive the refund through the same payment method the purchase was made with.